BT Total Broadband Reviews

Great Service - 9 /10

I have try all the various providers in my area and found the only BT the best overall services and best speed for the given exchange.  

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Superb Service - 10 /10

The best broadband provider if you want quality and service, you get what you pay for, never had a problem. Just checked my download speed at 5.8M have just purchased the Iplate from them which should increase the speed  

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Speed - 8 /10

I changed from Tesco to BT because I was having a lot of trouble with Tesco speeds. However, the fault was with BT and not Tesco but they eventually found the fault. The great thing about BT was that you don't have to pay for your calls for technical help...    read full review

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Started well. - 5 /10

I have been with BT from the start. I have always had a very stable connection and very good speed results. That is until now. I upgraded to the 8 meg service and low and behold i got 2.5mb. this went up to 7.5mb after about 6 months and stayed there for the...    read full review

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bt didnt get - 6 /10

after getting fed up with sky i phoned bt about there hub package i was about to sign up when i told the woman my son plays online gaming on 360 she told me i will only be able to get the dearest due to speed it was going to cost £25 a month and that was...    read full review

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Don't be too quick slag! - 9 /10

I moved to BT from AOL a year ago, and before you give BT a slagging try AOL for a month or two. I get 5.5 speed, never had any trouble for a ear, but when I did, it was fixed very quickly by a FREE PHONE call. All in all a great service  

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great product - 8 /10

Great product, easy to install, no problems. Very helpful customer service  

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Very Disappointed of Thrintoft - 1 /10

We are supposed to get 8meg download - anytime!! We actually get less than 1.5meg. The exchange is full and BT have quoted us £30k to get the line upgraded!! To be positive (and touching wood) the reliabiity is quite good and I am only staying with them for...    read full review

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Never had problems! - 7 /10

we do not have cable on our street, so that means i'm limited to any ISP who supplies through my phone line, or of course there is the mobile network services. i,m not going to bitch about my download speeds (2meg) as I won't get any better if i switch. i'm...    read full review

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Poor performance & expensive! - 1 /10

I can only add to the previous comments, slow, slow, slow!! I recently had a problem regarding my speed and took 5 days to improve the speed. I have been paying £19.99 a month for far too long for speeds of up to a blistering 0.7 megs!!! I have now reached...    read full review

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bt total (****) broadband - 1 /10

avoid bt like the plague, been with them for 14 months, paid £24 a month for 8 meg but was lucky to get 1.5 dispite me living within spitting distance of the exchange. call centers ok if you want a laugh. but i have given them 6 for reliability due to the...    read full review

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absolute disaster - 1 /10

The 1 rating does not begon to describe how bad my experience was with BT. Their salesperson lied to me about delivery policy (they don't deliver to a work address), and then BT never contacted me about an alternative delivery. After several phone calls (each...    read full review

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customer service? no chance! - 1 /10

the worst customer services i have ever dealt with. was forced to join BT broadband because i recently moved and they were the only real ISP in the area. not bad speed but you pay for that. if you ever need to get hold of them be prepared to be glued to your...    read full review

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had enough - 3 /10

Ive used BT since broadband came out and always thought i was with the best, i had a flirt with talk talk, which last 3 weeks before i went back to BT. Ive always paid the top price for what i thought was the best speed where i live, at the moment thats...    read full review

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Disaster! - 1 /10

I really wish I had never signed up for Broadband Anywhere - more like Braodband Nowhere! They cut off my Bradband phone becuase it was high usage and they hadn't set up Direct Debit so it wasn't paid (I gave them the details) - it has taken 2 months to get...    read full review

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Shocking technical support - 2 /10

Lost my BT broadband for 11 days. I identified the likely cause on day 1 (i work in the 3rd line IT support dept for a bank) but the Indian girl i spoke to didn't know what i was talking about. Being asked to 'switch it off and on again' is pretty frustrating...    read full review

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very poor - 1 /10

I paid for up to 8 mbps and have never had more than 800kbps. The help I have received is is non existent. I am less than 2 miles from the telephone exchange  

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Very unhappy! - 1 /10

Can't get any other ISP in this area. No other telecoms company has installed their equipment in the exchange. Have recently received an upgrade to 2Meg, but they haven't enabled it yet in the exchange. Been waiting 3 months. The customer service is...    read full review

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Pathetic - 1 /10

Pay for upto 8MB get between 1 - 5. usually at the lower end. Speed varies all the time. BT Customer support mindblowingly frustrating.Live within sight of the exchange! Keep well away from these clowns!  

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Disgraceful - BT - 2 /10

Joined 19th Feb 2008. First month hardly connected at all. Average speed 128kbps i.e. a pre-broadband speed and on average I am still disconnected twice a day. My Member of Parliament is trying to help. BT still trying to deny that there is a cable...    read full review

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Poor on all counts - 1 /10

Unreliable, slow (153Kbs!) and unhelpful staff. Indian staff have v poor English. UK staff just don't care. I've had the service for about one month and I'm canceling at the end of this month.  

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Better now - 6 /10

After having download issues..less than 1MB, I went thru the tortuous process of India call centre, followed by ALL sorts of advice...finally ending up with a 'Lift and Shift' at the Server end. A ;ast desperate effort it seems to BT, or Openreach, or...    read full review

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Bill - 2 /10

I have a terrible down load speed about 160Kbps sometimes rising to about 320 Kbps. Bt say they can do nothing to improve it. Long phone calls to India have not helped at all.  

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Bt Total Broadband - 4 /10

As others paid for up to 8Mb and only get 1.47mb  

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Poor - 4 /10

Like many others, paid for top package (claimed up to 8Mbps speed) but numerous speed tests confirm that my average upload is 0.31 Mbps and download is strangely SLOWER at 0.128 Mbps!! NOT HAPPY  

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Good Speed / Reliability - 8 /10

I have no complaints about the speed and reliability as I get Download 6.41Mbps / Upload 360 Kbps. Its just the Broadband Customer Service Dept in India which lets BT down. Have stopped my Hub from updating at f/w level 6.2.2.6, and it doesn't lock up at all...    read full review

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Poor - 2 /10

Paid for up to 8Mbps but only get 0.424Mbps Download speed and only 0.217Mbps upload. (Can anyone beat these speeds?) I am still waiting for a BT engineer to resolve this.  

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Its Pants - 4 /10

I have numerous dropouts of service over the last few months they said try this and that paying £24 a months for up to 8 mb but lucky if I get 2.7 mb once did speed test and got 3.9 mb but that didnt last long Im waiting for a bt engineer to come and check...    read full review

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very slow - 4 /10

.23mb download .32mb upload. Hub keeps cutting out basically crap  

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Bad Firmware Upgrade Procedure - 4 /10

Sfter some initial teething problems generally good speed and good network reliiability but I have now suffered two complete HomeHub failures due to BT's insistence on upgrading the firmware without telling me. If you happen to switch off during the upgrade...    read full review

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good for me - 8 /10

bt opt 3 is a good service if you live near to the exchange, over 3 miles is pushing your luck if you want good download speeds,5to6 mbps,but upload is very poor at 29kbps, so chque out locations befor you sign up guys!!!  

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my internet - 2 /10

i stay just 5 min from the main bt exchange and can onley get half a meg how do they work that one out  

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Under 1mb - 2 /10

Been with them since March 07, had 4 visits with no faults always at the exchange, i'm only 2 miles away, its the biggest regret that i have ever made going back to BT, DON'T DO IT  

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BT - 4 /10

the internet is unstable (up to 6mb where i live) but i never normaly get overe 515KB the games i play i all way's lag out due to the internet some games do not let me connect  

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Very Poor - 2 /10

Every time you phone up technical support, they treat you like an idiot. They tell you to do the obvious things you have already tried. They say there is no supervisor on, they are lying. Currently to prove to them that my iffy connection, drops out several...    read full review

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Too Slow - 6 /10

Up to 8 Meg, I never got more than 2.5 Meg in fact it was usually slower. I have now moved to Virgin, speed has definitely increased and connection seems more reliable plus it works out cheaper. Time will tell.  

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OK - 8 /10

Good speed, no issues with the service, but then again I do live within 1 mile of my exchange - but I guess who ever provides the service over that cooper line would get the same speeds to the exchange - back end is the only bit you can pick with different...    read full review

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Too expensive - 6 /10

I get 1.3Mbps download so it pisses me off to have to pay the same price as someone who gets 8 meg. £24 a month is a lot of money for such a slow connection. Everything else is usually ok, however the homehub sometimes loses connection or goes slower than...    read full review

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Upto Speed charges - 4 /10

What a cheek these companies like BT have charging everyone the same whether the advertised speed is available or not--even with the pathetic "upto" speed clause.Its about time the regulator jumped on these companies and showed some concern for the public at...    read full review

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Wright - 8 /10

I have just changed to BT from Aol who were a complete nightmare, I have been with them for two months now and I must say that it is an excellent service my hub works well all the time my speed is low 2mb but that is due to still having the overhead wires in...    read full review

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BT Broadband - 10 /10

Been with BT for about a year.No problems at all so far. I like the home page layout which you can change to suit your own tastes. I have found the BT Home adviser really good,information of all types dealt with in a very friendly way.  

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Don't Use Bt Ever - 2 /10

Poor speeds - paying for 8mb getting 2.7 max - even though BT offer a cheaper 2mb package. I will move as soon as I can set up new provider.  

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Speed and reliability - 2 /10

had bt for 2 years. no choice out in the middle of the UK. Speed is 500 if lucky and connection drops out on any excuse. BT always want to blame the PC, the house, anything but BT equipment. Strange that others in this village have exactly the same...    read full review

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Decent - 6 /10

I have only just switched from BT after having had very few problems over the years I have been with them. The network itself has been very reliable for me. I could only get a download speed of 1.5Mbps, but I suspect this is down to the antiquated local...    read full review

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poor bt - 2 /10

promised up to 8mb they now say line will only support 1.5mb hub drops out at least twice a day customer service is pants want to change but tied to contract cant wait to be free hope to go wireless  

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utterly awful - 2 /10

I'm absolutly disgusted by the service provided by bt. everyday i have problems connecting to the homehub, i even bought a new wireless adaptor and i still had problems. bt customer services are a joke after being on hold for 30 mins i would be told i need to...    read full review

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bt broadband - 2 /10

Customer service truly awful, does not deserve the 1 star. Home hub keeps cutting out & wireles not working at all. Call centre in India, when I rang them they told me to take the telephone socket apart!! They just will not listen to you, can't wait til...    read full review

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BT Total Broadband - 8 /10

Hi everyone, I know i said i would report back in a months time. BUT ! Tonight (put the clocks back night) I just did another Speed test and the excellent news is that i now have 5.92Mbps download speed as at 23.05 Hrs. Upload is still the same at...    read full review

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BT Total Broadband - 8 /10

Just joined BT from Virgin (telewest) Speed on Virgin was 3.65Mbps Down Speed on BT is only 1.89Mbps Down Virgin Upload 0.29Mbps BT Upload 0.36Mbps So not impressed by the speed reduction with BT but system seems more relieable, I was getting...    read full review

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Good Service - 8 /10

I have had bt total for about a year now and although i know other people have problems with it , i have found the service brilliant only problem i have encountered was a small outage for about 2 hours which was no big deal  

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