3 mobile broadband

[joker777]

Hi

2 months ago i purchased a ZTE MF622 USB modem on the 3 mobile broadband pay as you go system and i have simple been unable to use the damn thing. I understand that i have to purchase a internet "add on" from the 3 site this i have tried to do god knows how many times with the £10 that is in the account over the last 6 weeks but all i ever get is "sorry this service is unavailabe please try again later" i have also tried to register my cash card on the site so i can easly top up the account on the move and all i ever get is the same message.

Am i doing something wrong? has anyone else had this problem?

I tried there tech help and they new less than i did, i have also written a couple of emails but have been fobed off, im getting angry now as i have payed good money for it and its just useless.

Any help greatfully recived

Thanks

Steve

Hi Steve,

You shouldn't need to purchase an internet add-on, the modem itself is designed to allow you to access the web via your PC (as I understand it, internet add-ons are designed to allow you to use your mobile phone to browse the web).

Tell us what computer/operating system you're using. Maybe someone else has had similar problems with a similar setup. I'm using 3 mobile broadband (with a different modem) and although it's sometimes frustratingly slooooow(!) it does work.

Hope you have some success!

[joker777]

Hi yes my lap top is a compaq 6720s and its running vista office and i use fire fox for my browser., far be it for me to question it but the instructions do state that i have to choose how i want to spend the money in the account, ie the money is there but i have to tell 3 how i want to spend it. Did i say it is on pay as you go not contract.

Thanks for your help so far.

Steve

[joker777]

** UPDATE**

Finaly got it working, after a very frustrating telephone call to 3 we eventualy got them to listen to us rather than read from there script off the computer, they them managed to lock me out of the account and after they reset the password ect there was a 1.5 hour period where it was giving the same messages and then suddenly it all started working. i have know gegisterd my card and managed to buy the "add on".

[matthew]

I had problems with my home broadband once, a caleld tiscali many times, just said the same each time, got so frustrated, so we called them again and told them straight what was wrong, because i knew, and had done everything they have told us to do, then after what i said, they told me, that i had a problem on my line, and fixed it, why didnt they do that in the first place?