Virgin Slow Down

[admin]

I have been using Virgin for over 5 years, however, in the last few weeks it has got slower duing the hours of 1600-2000hrs. On Sunday afternoons its almost impossible to use, during early afternoon Mon-Fri the speed checker gives a very good result, thus identifying to me that it is not my equipment which the support line always points to. They will have to start providing the service if they want to keep their customers.

My Virgin sevice is really slow all the time - only achieving 200K according to the test tools. Virgin state that they provide upto 8M- I feel very shortchanged but I know they will just blame the phone line - equally likely that BT will not take reponsibility. I will take this up with Virgin tonight. Lets wait and see.........

I have the same problems as above, speed at the moment is 86Kbs, I feel I would be better off on a 56k dialup modem. Virgin tech gives me the same reply every time I complain to them, to do BTW tests etc.etc.

5 months left on contract and then I'm looking elsewhere for a new ISP.

Had hoped the service was improving, 6000kpbs first thing this morning, now it's down to under 400k, which still seems to be better than a lot of people are getting. Seems to me that the service can't cope with demand at peak times, there's an almost permanent message on the service information, "some areas are receiving slower than usual speeds...etc " with the promise that the issue is being resolved. When I wonder?

just found out that there is no longer any e-mail support service for virgin - it would seem we all have to use the premium rate call line. Having to pay to complain about the poor service takes customer care to new heiights!!

Just tested my conection speed this morning (Sun 0830Hrs) and it struggled to achieve 200K. Spoke with somebody else in the village and his service is even slower (not virgin this time). He complained and the ISP blamed the telephone line. He took up with BT and they fitted new wirless router etc and charged him £400 ish - service is still no better.

While looking around on a price comparison site I discovered that the Virgin are offering the 1M sevice with free evening/wkend calls for £9.99 - I am paying £14.99 and dont get the the free calls and have been with them for 9 years. Virgins account management pages wont allow me to go for the chaeper deal - how about that for rewarding loyalty!!!!!

Would be interested to know if anybody has successfully managed to get a slow connection speed resolved with ISP/BT so that I can live in hope that we are not destined to a life of being piggy in the middle.

[admin]

Requested support from Virgin on the slow service and they sent a link to check the Line through BT, the line speed is then saved onto a server that can be accessed through contacting the provider (Yes, we then have to pay to talk to support who will look at the slow results at our expense), interesting speed test this morning gave a speed of 1.6, however, by this afternoon I bet it will be down to 0.??, how can this be anything other than the providers responsibility to resolve?

I would love to be able to test my Virgin download / upload speed but the service is SO slow this afternoon that I can't even download the testing tool to do the test - and we are on ADSL. We have been with Virgin since they started and we have always had brilliant performance and quick resolution to any problems. Since becoming Virgin Media both the service and support have become rubbish. We are looking to change ISP very soon - let's just hope that Richard Branson doesn't let his airline go the same way - if the planes slow down, they will fall out of the sky!!!!

I was with NTL Freedom ADSL service and when Virgin took them over I received an email/letter saying nothing was changing. I had been more than happy with NTL Freedom (apart from it was a bit pricy). I have now since received a letter from Virgin Media that they are discontinuing the NTL Freedom service and I have to upgrade to Virgin Media up to 8Mb service (upto 8K more like!!!) I have used several online tools to monitor the speed and I have not been able to get more than 200Kbps and I altered my router to pick up the old NTL Freedom service and got more like 900Kbps. So i have actually downgraded - not upgraded as Virgin Media suggest!!

I may be wrong but I thought cable broadband being just that cable and not via a telephone line should provide the higher download speed that a customer pays for in my case a 20MB service they cannot blame old phone lines or distance from the exchange like B.T always does.

Whenever I have spoken to Virgin Media Technical help at 25p a minute they try to blame my lap-top not there service my lap-top isnt 6 months old yet so how can it be that.

I wont comment about not being able to use the broadband service two times since I joined them on 15th November 2007.

I had a similar problem with virginmedia. Immediately after virgin morphed to virginmedia, 1st connection speed dropped to 40kbps, then no connection for a few days. Spent quite a lot of money phoning them on the tech ser phone line with no luck. I stopped the direct debit, changed to bt. Virginmedia sent me a bill for the remaining 11 mths of contract. I wrote to them a explaining that they were in breach of contract since they could not provide me the service that I had signed upto and therefore the contract was null and void and they owed me the costs of all the phone calls I made to them. Haven't heard from them since. Connection worked fine the next day onwards with bt. However connection speeds yet only 650 to 680kbps and not the 8mbps as advertised and paid for. Clearly with broadband service providers the choice is the lesser evil.