Help with wireless connection

Hi there,

I am wondering if someone could help me with some connection problems I am having. I am not the best with computers so if I'm not making sense, please let me know. The story goes...

I recently cancelled my broadband with Virgin Media and chanaged to O2 Broadband. They have connected my today and I have setup the connection to my main PC. The internet is working great on the main PC. However I am also trying to connect wirelessly to my laptop, I have enetered the network key and it's saying its connected but when I try visiting any webpage it says it can't connect. My laptop used to connect to the internet with no problems when I was with Virgin Media. When I had Virgin Media I had to buy my own wireless router and connect through that, but I was told with O2 Broadband I just use their box to connect to a wireless network, so i've unplugged the Belkin router.

I contacted O2 about this and they said to delete my internet history but that hasn't solved the problem.

Can anyone help?

Thanks alot!
Sarah

Hi Sarah,

you have probably tried this link already but there is loads of help on o2 broadband there

Help

if that doesn't work i would first try and disable the wireless security on the o2 router which you can do by Opening your browser entering '192.168.1.254' from there you will be able to access the wireless settings.

If you still cant get access with the security disabled try and right click your wireless icon in the system tray and chose "repair" if that still doesn't work then you connection may still be set up with details of your old router in which case you would have to reset the tcp ip settings for your connection to the default see here for details of how it should look

Checking TCP/IP settings

hope this is of some help