!poor o2 speeds help!

TheSig · 06:58 PM

hi everyone thanx for looking,i have just changed isp from tiscali to o2 home access broadband,im pretty dissappointed with the speed im getting a down line rate of 576kbps and 288kbps up

this is my line stats from my router=
Bandwidth (Up/Down) [kbps/kbps]: 288 / 576
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 11.0 / 16.0
Line Attenuation (Up/Down) [dB]: 31.5 / 61.0
SN Margin (Up/Down) [dB]: 16.0 / 27.5
Vendor ID (Local/Remote): TMMB / P
Loss of Framing (Local/Remote): 11 / 0
Loss of Signal (Local/Remote): 1 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 1 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 33
HEC Errors (Up/Down): 0 / 1 Does anybody know if any thing here dont look right?im pretty far from exchange [line attenuation 61db

] but my neighbour gets more speed [1.5meg]then me?sn margin looks a bit high to me 27.5 down??but im no expert,if anybody can help me i would be most gratefull thanx 4 looking dave aka TheStig.

matthew · 10-07-08, 09:23 PM

Well when did you test the speed, if it was at the same time as posted at 06:56 PM, of course it wont be a good speed, its in peak times, harldy anyone will get what they are paying for in peak times, try again off peak times, like early in the morning.

If your neigbour gets 1.5megs then you should get about the same, if you are still gettin slow speeds, make sure you dont have any other progrmas running when you test the speed, to get a ture result.

If you have any other questions just ask.

**!poor o2 speeds help! -** 10-07-08, 10:08 PM

Quote:

Originally Posted by matthew

Well when did you test the speed, if it was at the same time as posted at 06:56 PM, of course it wont be a good speed, its in peak times, harldy anyone will get what they are paying for in peak times, try again off peak times, like early in the morning.

If your neigbour gets 1.5megs then you should get about the same, if you are still gettin slow speeds, make sure you dont have any other progrmas running when you test the speed, to get a ture result.

If you have any other questions just ask.

cheers for reply,well ive tried speed tests all times of the day,done one this morning 6:20am and i got 580 kbps down,paying for a up to 8 meg connection,no other programs running/files downloading when i run tests?.dave

matthew · 11-07-08, 04:24 PM

Okay, How Far Away Do You From Your Exchange? It Could Be That Your Phone Line To Your House, Is Not Very Good Quality.

Tbh, Lately I Have Been Having Slow Speeds, Around 1.46mbps, I Pay For A Max Of 2mbps, And The Max My Line Can Do Is Around 4mbps, It Could Be That The Broadband Lately All Over Has Slown Down, Due To The Pressue On The Servers With So Many People Using It.

What Is The Max Speed Your Line Can Handle?

If You Are Still Having Problems, You Could Always Call 02 To Ask Them If There Is A Fault, Or Tell Them That You Are Not Gettin What You Pay For.

TheSig · 06:18 PM

3.26 kilometres from exchange (as the crow flies)

,i just got 595kbps/down on speed test,so gone up a bit,i gave o2 a bell and they done a test?and said i should get about 1.5meg max but said it would be more like 1 meg peak times etc etc,he also said im still in the 10 day training period and that tests are still being done on my line,i check line stats all the time and nothing hardly changes

, did u c my SN Margin 27.5db down is that normal? "What Is The Max Speed Your Line Can Handle?" how can i find that out? cheers dave.

just went on google map and its 2.9 miles by road to exchange.

matthew · 11-07-08, 06:24 PM

Nearly 3 miles to your exchange a long way. No wonder O2 say you can only get 1.5mbps max.

Its up to O2 to sort out your speed, if you can only get 595kbps then, thats because a lot of people are connected to your exchange or you just cant get 1.5mbps.

To find out the max speed you line can handle use the Broadband Checker on the homepage, then under ADSL MAX Broadband it says the speed you can get in mbps.