3 mobile won't connect after windows update

[vroomfondle]

Hi everyone,
I'm here om behalf of my Dad who has '3 mobile' broadband through one of their dongles. About a week ago windows XP did a system update and now he can't connect. I talked him through removing the update but no joy. We then attempted a system restore but it wouldn't restore. '3' customer service have told him that he must have a firewall on but he doesn't have a 3rd party one and the windows one is off also.

Can anyone assist with this please? I know nothing about mobile BB

thanks in advance

[matthew]

Your firewall could be blocking the USB dongle from connecting to the internet, just check that it is in the alowed list on your firewall, or that no programs on your pc is blocking the USB dongle to connect to the internet.

If you still have problems, i would call 3 and just tell them what your problem is and when they tell you, about your firewall, just say someone has already told you to do that, is there anything else u can do? Just tell them straight, they are customer service, and you tell them what the problem is and they help you, dont let them tell you things, what u already know, just tell them.