[matthew]

Best thing to do is complain to trading standards, thats my advice, ive never had a problem like this but have heard many people have.
One thing which ive seen quite often is that neiver companys will take the blame, and will tell you to go somewhere else, just wastes your time, they hope that u will just give up, or call numbers wich charge premium rates.

One of my family members, who doesnt know anything about computers, wanted to me to go with her to comet to pick a laptop for her, with good specs and everything, a sales man came over and i asked a few questions, like how much ram does the laptop have, he didnt know, so he looked on the box each time, for the specs, and after each question i said he said its a very fast laptop, perfect for what you will use it for, we never told him what we wanted one for, and anyways in my opionon the laptop had the worst specs for the money i had ever seen, i even noticed him tell some lies to make us buy it, then he said something which i knew was not true, i cant remeber what it was, but then i said well thats a lie. He just said oh yeh, sorry my mistake. like he didnt mean to say it, they all the same try and make you buy it.