Im with tiscali and a while a go i couldnt connect to any website then 5 mins later it worked but after a while it went off,, i called there helpline said it was my fault, they always blame it on u, so i called again and told them its there fault and guess what it was they had a fault in my area, so i suggest just call virgin and tell them i can not connect to the internet [if u no for sure its not your fault just tell them then you wont have to put up with them telling you what to do] and hopefully it should be sorted in a few hours
