Having seen the much cheaper package + up to 8 meg speed to new customers that I am on (as a 'valued' loyal customer) I contacted Homecall, who said I could go on the new package with new speed. So far, have been unable to connect now some 5/6 times! everytime I phone they say its to do with the upgrade. But I havent got an upgrade! still running at 1 mb. they now say its BT's fault, they have put new codes on the lines, without telling Homecall, but I should have my upgrade by end of month, that was January ! again couldnt connect last night, and this morning, but guess what, on phoning their operator, I got connected. ! He even suggested I 'migrate' way from them if I am not satisfied !! Oh plus they got my bill wrong. Should have had reduced rate, Nope, I got a bill much higher because they had made an error. If I move from them to another provider can anyone advise if I will still have same problem. i.e. poor speed. These companies all offer speeds of up to 8 meg. (although I have been advised I may only get up to 3 meg. due to distance from exchange) I feel they don't really care and are just fobbing me off. The operator this morning, told me to log everything, so they have a record of my complaints which will enable me to get out of the contract with them. Surely this is a case of 'not fit for purpose' anyway. Thank you for listening.