Im very concerned about the poor performance of my internet connection that im recieving. (The so called upto 8meg and unlimited downloads with free landline calls for £20 per month.) Ever since ive started my service with virgin for my non-cable broadband 2 months ago, ive had nothing but slow performance speeds. It can take 10 mins just to load one web page if im lucky, if not at all. All of my neighbours have good speeds except myself! Ive spend alot of time on the phone trying to solve the issue with virgin at my expense, and have also sent emails in which ive recieved no reply even after 4 weeks after i sent it. Ive tested all my line connections etc as advised and also have a new router from virgin which does not seem to slove the problem. Ive been throbbed off by the so called technical helpline on numerous occasions after they gave me excuses after excuses as to why it is apparently my fault that i have slow download speeds. And also they seem to give me different excuses each time i ring for assistance. THIS IS a breach of contract, and im sure trading standards will like to know more, and im still not too happy with the service im receiving. Ive had BT test the lines etc even though i can only recieve upto 1meg anyway! This seems to be a breech if contract and it does not comly with the sales of goods act 1973. THis is not what i paid for and im movong to another provider. I can only download at 3/kb/s on average with everything set correctly. And in the evenings the net hardly works at all! This is worse than dial up, and im obviously not a happy customer. Does anyone know what i can do about this? Surely as a faithful customer i must have some democratic consumers rights like everyone else! This also seems to be a money making scam by Virgin.